1. Your Account
How do I join HorizonPoll?
Becoming a member is easy and free!
All you have to do is create an account, by providing your email address and password and you can get started.
Once registered, you will receive a verification email with a link to confirm your registration.
We have designed this 'double opt-in' process to make sure you're exactly who you say you are. Be sure to check your junk/ spam mail as well as your regular inbox and add us to your safe senders list.
Can anyone join HorizonPoll?
Anyone of age of 16 and above is welcome to join HorizonPoll. You can create an account by providing your country, email address, and password.
How do I reset my password?
Don't worry, forgotten passwords happen to the best of us!
You can reset your password by clicking the 'Forgotten/ Reset password?' link at login.
Once you've provided your email address (the one you registered with) we'll send an email with instructions for resetting your password.
How do I change or update my details?
To change or update your account details such as email address, home address, and/ or linked mobile, click on the 'settings' tab under your name and profile picture, which appears at the top right of each page when you are logged in to your account.
Be aware upon closing your account you will forfeit your current balance and your account cannot be reopened.
Can I have more than one HorizonPoll account?
You are only allowed to register for one account.
If we discover you're running more than one HorizonPoll account, all of your accounts may be closed and you may be permanently blocked from our service and all monies forfeited.
What happens if I have been inactive for 12 months or more?
If you haven't logged in and completed an activity in the last 12 months, your HorizonPoll account will be considered inactive and may be closed. When your account is determined to be inactive, you forfeit your rewards balance and most of your valuable profile information.
The reason we pause your account is due to the inherent value of your profile. Your profile is a personal asset that you have built and refined over time. By not engaging in over a year, we assume your profile data is not current and that you're not interested in continuing to build this profile with us.
Before your balance is forfeited, you will receive emails inviting you to log in and confirm your account is still active. If you don't respond to these by logging in and participating, your account will be deemed inactive and may be closed.
How do I close my account?
You can close your HorizonPoll account at any time by logging in and clicking on the settings tab under your name and profile picture, which appears at the top right of each page of our site. Once you've confirmed your password, you can follow the prompts to close your HorizonPoll account. Once an account has been closed it cannot be reopened and any balance will be forfeited.
Can I unsubscribe from emails?
You cannot unsubscribe from transactional emails due to these being a requirement for the continuation of your account. If you do not wish to receive daily reminders on the activities available in your account you can change the frequency within the settings tab of your account. If you would like to discontinue your account and cease all communications and dealings with HorizonPoll you can close your account at any time.
How can I opt out of SMS messages?
If you wish to opt out of SMS messages please email our support team at support@horizonmaori.zendesk.com with the subject line 'SMS opt-out' and our team will remove you from our SMS list. Note, before you redeem for the first time we will need to verify your mobile number, you can't opt out of this verification process. Don't worry we don't share your number with anyone else.
‹ Return to top2. Activities
What is a HorizonPoll activity?
HorizonPoll activities are a combination of paid activities and quick interactions that help build your profile.
Profile update activities
These are quick questions that help you complete your profile. While you don't receive payment for answering these, they add lots of value to your profile. The more profile update questions you complete, the more paid opportunities you receive. Plus, they're super-quick to complete.
Paid activities
These are earning opportunities that are personalised to you. These include surveys, invitations to visit websites, videos to watch, or personalised offers. When you receive a personalised offer, not only do you get paid a small amount to view it, but you can also use it to save money.
The more activities you participate in, the more complete your profile becomes. And when your profile is rich and complete, it means we can send you even more relevant earning opportunities and offers.
All it takes is a few minutes of your time to answer a few questions each day. Every single answer you give adds value to your profile which leads to more paid activities.
How much do I get paid for completing an activity?
The payment for activities varies depending on the length and type of activity. You will also be paid a small screener fee in the event that you fail to meet the criteria for a survey. Each activity will tell you how much you could get paid before you take part in it.
Within your feed, we've also introduced simple, mobile-friendly profile update questions so you can easily build your profile, even while you're on the go. These allow you to interact and answer questions by clicking on each feed tile.
Although you may not get paid for each profile update question, every response will help connect you to more groups and paid activities.
How many activities will I get?
We cannot guarantee the number or frequency of activities you will receive in a given time period as these are dependent on a number of variables i.e. number of responses required, the flow/ throttle on the activity, the targeted approach taken, and/ or the distribution of those profiles required. You are targeted to activities based on the answers within your profile and the associated groups you may be a part of. The more profile questions you can answer, the greater your chance of being targeted for further activities.
The best way to ensure you reach an activity in its early stages or you don't miss out completely is to log in as regularly and continue to refresh your feed for new activities popping up.
Why are the emails I receive about pending activities often filled as quickly as I receive the communication?
The emails you receive are reminders ONLY for activities that may still be available, however, these are made obtainable to thousands of members at a time and can fill up extremely fast. Given these are reminders in real-time it's possible an activity may only need a handful of remaining respondents and can be why the activity is filled as quickly as you have received the given invite.
The best way to ensure you reach an activity in its early stages or you don't miss out completely is to log in as regularly and continue to refresh your feed for new activities popping up.
I received a message that I could not participate due to VPN's not being permitted.
A VPN (virtual private network) is a service that encrypts your internet traffic data. The VPN hides your IP address and encrypts all the data you send or receive to us which may fail some of our security checks on activities where this may be a requirement.
If you are using a VPN or think the network connection you are on has it enabled please switch it off/ try a different network source when participating with HorizonPoll.
What do I do if I completed an activity but wasn't paid?
We're always working to fix technical errors. If you completed a paid activity and believe you didn't get paid for it, please contact our customer service team.
Remember to include as much information about the survey as you can, including the name, ID, potential earning or any details about the survey topic and what went wrong.
How do I check that I have been paid for the activities I complete?
Your transactions will display your history for all of the activities you have participated in.
Access this by clicking 'transactions' in the left-hand menu.
Why am I asked so many screening questions in some activities?
Some studies are more complex than others and as such their screening sections may contain more questions than you deem usual before you qualify for the main questionnaire. We do try to keep screening questions to a minimum, however, in some instances simple demographic questions are not enough to ensure our clients have the right audience. Should a screening section go beyond the realms of fairness for the standard payment, we will ensure the screener fee is increased accordingly.
Why am I being restricted from participating whilst travelling?
Some HorizonPoll activities will have restrictions in place when attempting to participate outside of your country of registration. This could be enabled for a number of reasons for e.g. fraudulent security protocols, questions within an activity related to real-time locational stamps, geo-locational tracking or marking, etc.
Please do note it's against our Terms of Service to register an account under a country you do not reside in. If you are registered to your country of residence and are travelling, we advise resuming participation with HorizonPoll, once you are back from your leave.
I am facing issues with an activity, is there anything I can do myself?
Before reaching out to our customer support team, please attempt the following for resolution:
- Save the link/ URL of the activity in order to re-access
- Clear your cache/cookies
- Paste the link/ URL into a new window (ensuring the link is pasted as is, with no edits or spaces)
- Ensure you are using the latest version of your browsers on a device with flash installed
If the above steps do not work, try an alternate browser and/or device.
‹ Return to top4. The feed
What's the feed?
The feed is the first thing you see when you log in to your HorizonPoll account. It's where you'll find all of your activities and get quick access to your transaction activity and rewards options.
What is my profile?
Your profile is a part of an interactive feed. The more you interact with your feed, the more personalised your profile becomes. You can find all your available profile activities under the 'Profile' tab at the top of your feed.
How do I use the feed?
When you first log in, you'll see your feed. It contains profile update questions and earning opportunities matched to you.
If you're new to HorizonPoll, you'll see mainly profile update questions in your feed. Click on them to give your answers and build your profile. The more profile questions you complete, the more groups you'll be added to. And the more groups you join, the more earning opportunities such as paid surveys, offers, and content you'll receive.
If you've been a HorizonPoll member for a while, you may have already completed most or all your profile questions, so you'll see more activities, offers, and content in your feed.
Each piece of content in your feed will tell you the type of activity it is, how much you could earn for taking part, and how long it will take to complete. Simply click on the tiles to participate.What are groups and why would I want to be in them?
Groups are built around the common attributes that HorizonPoll members share. Based on your answers to profile questions, you'll be placed into groups of people who share your interests and preferences. There are groups for all kinds of people: 'Main Grocery Buyers', 'Owns a Dog', 'Eats Out at Restaurants'. There's even a group for people who 'Don't Eat Cereal'.
So what's the point of all these groups?
Groups are useful because they allow brands to connect directly with customers who care about their products and consider their content relevant. The more comprehensive your profile is, the more groups you can be in. Being in the right groups means you'll receive more earning opportunities that are tailored to you – so you're bound to enjoy them even more!
Why am I being asked to answer some of the same questions again?
You might notice your feed is showing questions you might have already answered in the past. You're being asked to update your answers to certain questions so we can ensure your profile is accurate and reflects recent events in your life, such as moving house, changing job or getting married. This means the content and activities you receive will be relevant and optimised for you.
How can I update my profile information?
Your personalised demographic profile i.e. date of birth, first name, surname, and postcode can be updated through the settings tab in your HorizonPoll account should your situation change. Your full profile makeup will occur automatically through repeated campaigns at differing intervals depending on the topic or subject in question and based on the date of your last provided answer. Further topics and questions will appear as you complete more of your profile and join further groups. If you feel an important piece of your profile needs to be corrected, updated, or altered please reach out to our customer support team for help and guidance.
‹ Return to top4. Redemptions
Where do I find my account balance?
Your account balance is displayed in the top right-hand corner of the page, just next to your name and profile picture.
How do I redeem the money I've earned?
Once your account reaches the minimum requirement, click on the Rewards in the menu bar to the left of your feed to select your preferred redemption method and follow the prompts.
What are my reward options?
You can exchange your reward dollars for the Horizon Rewards Card. Spend it on brands such as Countdown, Airbnb or donate your reward to ChildFund New Zealand, there are multiple options to choose from.
How much can I redeem?
You may redeem a minimum of $20 (NZ), per transaction for the Horizon Reward Card. You can redeem whenever you want, as many times as you want, provided you have the required minimum value in your account.
How long does a redemption take to be processed?
Horizon Reward Cards may take up to 5 business days to be processed and are subject to approval. Once approved, you will be emailed the confirmation.
Why do I have to verify my account to make a redemption?
Before you make a redemption, we need to make sure you're a human and not a robot so you will be required to ensure your account has been fully validated. This is for your own security and to ensure your reward goes to the right place.
HorizonPoll reward cards will require you to go through an SMS verification process, so HorizonPoll will send you a text message to confirm your account. Simply follow the steps and you'll be fully verified and ready to redeem. If you're a member who's already verified in the past, you won't have to go through the SMS process twice.
‹ Return to top5. Privacy & security
What kind of information do you collect?
We collect only the information you choose to share with us. You decide what profile information you want to complete. The three broad types of information we collect are:
- Information you directly provide us;
- Information about your use and interaction with HorizonPoll; and
- Information collected through the platform, applications, third parties or other websites.
Your profile information is stored in our cloud server system and is protected behind a powerful firewall.
All sensitive data is highly encrypted and is only ever connected to your member ID to ensure high-level security for all of your information. You can learn more about how it's done in our Privacy Policy.
How do you use my information?
When you participate in an activity, the responses you submit are provided to businesses as anonymous data. We never provide answers or profile information to businesses in a way that would allow you to be personally identified (unless you provide us express permission to do so).
We also use the data we collect to maintain and constantly improve your HorizonPoll experience. Your information helps customise the content, campaigns, surveys and insights you see in your profile. The more you interact with your profile, the more relevant campaigns and offers you'll be invited to participate in.
How does our privacy policy ensure your data is safe?
Your profile information is stored in our cloud server system that is protected behind a powerful firewall. All sensitive data is highly encrypted and is only ever connected to your Member ID to ensure high-level security for all of your information. Read our Privacy Policy for more information.
Our Privacy Policy ensures that the responses you submit during an activity are provided to businesses in a de-identified format. We will never provide your responses or profile information to businesses in a way that would allow you to be personally identified (unless you provide us express permission to do so).
Will I ever be spammed?
HorizonPoll hates spam as much as you do. We don't send spam, nor do we allow any businesses or individuals to engage in spam activity through our service.
All messages sent via HorizonPoll are assessed for their authenticity and relevance to you. As part of this process, we do not permit businesses to send messages unless there is direct consent by yourself.
‹ Return to top